DHA Login: How to Use the Sheryan Portal (Step by Step)
How to log in to DHA Sheryan with UAE PASS or username, fix common login errors, check your licence status and reach DHA support. Updated October 2026.
To log in to DHA Sheryan, open the Sheryan portal, click Login, and either press "Login with UAE PASS" or enter your DHA username and password. New users click "Register" to create one DHA account. After login, professional services such as licensing, registration and good standing certificates sit under the health licensing area, and all your requests show under "My Applications".
Last checked: 18 October 2026
What Sheryan is
Sheryan is the Dubai Health Authority's online licensing system. Every healthcare professional and private health facility regulated by DHA in Dubai uses it. It is not a separate website with its own sign-up. You log in with your DHA single sign-on account (or UAE PASS) and Sheryan opens inside the DHA services portal.
Arabic-speaking users often search for it as "هيئة الصحة بدبي تسجيل دخول" (DHA login). It is the same portal and the same login page.
What professionals use it for
- Self-assessment of eligibility against the unified Professional Qualification Requirements (PQR). Free.
- Review Registration Eligibility, Get Registered, renew or upgrade your professional registration.
- Generating your Prometric eligibility ID for the DHA exam and seeing CBT and DataFlow results.
- Accepting a facility's request to activate your licence, and checking licence status.
- Requesting a Good Standing Certificate or licence details verification.
- Updating personal details, paying fines and recording CPD.
What facilities use it for
- New facility licence, activation after inspection, renewal (opens three months before expiry), amendments and cancellation.
- Activating, renewing and cancelling staff licences, including part-time licences.
- Adding branches to a facility group, managing the medical director and facility representatives.
A facility account is still a personal DHA login. The delegated facility representative logs in as themselves and then manages the facility.
How to log in to DHA Sheryan, step by step
- Go to the Sheryan home page on services.dha.gov.ae. Check the address bar. The only official domain is dha.gov.ae.
- Click Login in the header. You land on the "DHA Single Sign On" page.
- Choose one method:
- Login with UAE PASS: press the button, then approve the request in the UAE PASS app on your phone. This is the quickest route if you live in the UAE and your UAE PASS is verified with your Emirates ID.
- DHA username and password: type your username (not your email) and password, then complete the multi-factor step if prompted.
- Once in, open the health licensing (Sheryan) area. Professional services and facility services are listed separately.
- Check My Applications. The Active tab shows open requests and DHA comments. The Closed tab holds finished results, such as self-assessment outcomes, registration certificates and good standing certificates.
New to DHA? Create your account first
- On the login page click Register.
- Enter your details exactly as on your passport. Name mismatches cause problems later in DataFlow verification.
- Use an email address you control long term. One email can belong to only one DHA account.
- Create one account only. DHA's user guide says each person should have a single account. Duplicate accounts split your history and block applications.
- Log in and run the free Self-Assessment Tool before paying for anything.
Applicants outside the UAE usually do not have UAE PASS yet. Use the username and password route until you hold an Emirates ID.
Common DHA login errors and fixes
| Problem | Likely cause | Fix |
|---|---|---|
| Password reset code is rejected | You entered your email instead of your username | DHA's FAQ says to enter your username in the reset flow. Use "Forgot Username" first if needed. |
| Forgot username | Account made years ago | Use the "Forgot Username" link on the login page. It sends the username to your registered email. |
| "Sheryan doesn't support the current browser" | Old or unsupported browser, often on mobile | Use a laptop or PC with Google Chrome or Mozilla Firefox, as DHA recommends. |
| Logged straight back out, or session keeps expiring | Cookies blocked | The login page states the browser must accept cookies. Allow cookies for dha.gov.ae and clear old ones. |
| Dropdowns or buttons do nothing | Browser or form glitch | Switch to Chrome or Firefox on a computer. If still stuck, DHA advises withdrawing the application and reapplying. |
| Cannot submit the application | A mandatory field is empty | Every tab must turn green before Submit works. |
| "Email already in use" when registering or editing | That email is linked to another DHA account | Log in to the existing account, or use a different email. Do not create a second profile. |
| UAE PASS login fails or loops | UAE PASS not verified, or wrong phone | Open the UAE PASS app and confirm your account is verified. Then retry, or use username and password. |
| Draft application has disappeared | Inactive for over 3 months | DHA clears drafts after 3 months and emails a reminder 15 days before. Start a new application. |
Need to change your date of birth, gender or nationality? You cannot do it yourself. Email DHA with a valid passport copy. Mobile number and email can be edited under Settings, "Edit Personal Information".
How to check your DHA licence status
- Log in and open your professional profile or My Applications.
- Read the status label on your registration or licence.
| Status | What it means |
|---|---|
| Active | You may practise at the facility shown. |
| Inactive – Awaiting Facility Licence | Your licence is tied to a facility whose own licence is not yet active. Do not practise. |
| Active in transition | Your full-time licence was cancelled, so part-time licences are parked. No clinical practice. |
| Expired | Not renewed. A full-time licence can be renewed late within 6 months, with penalties. |
A professional registration is not a licence. It shows you are eligible to be hired. A DHA-licensed facility must activate it before you treat patients. The full route is in our DHA licence guide.
Facility users find each staff eLicense in the facility account under the Closed applications tab.
Where the exam and DataFlow fit in
Sheryan is the hub, but two steps happen on partner sites. Primary source verification runs on DataFlow, and the computer-based exam runs at Prometric. You generate the Prometric eligibility ID inside Sheryan, and both results flow back into your account under "Verifications and CBT Assessments". See our guides to DataFlow for DHA and the DHA exam.
DHA contact channels
- Phone: 800342 (toll-free in the UAE).
- Email: info@dha.gov.ae. Include your DHA unique ID and application reference number.
- Chat: the "Ask DHA" chat widget on the login page and DHA website.
- In person: DHA Customer Happiness Centre, Sheikh Ahmed Square, Al Jaddaf. DHA's FAQ lists Monday to Thursday 7:30 am to 3:30 pm and Friday 7:30 am to 12:00 pm.
- Medical complaints: mc.dha.gov.ae.
Avoid agents who ask for your password. You never need to share login details. Facilities can add delegated representatives instead.
Frequently asked questions
Is Sheryan login the same as DHA login?
Yes. Sheryan uses the DHA single sign-on. One DHA account (or UAE PASS) gives access to Sheryan and other DHA e-services.
Can I log in to Sheryan without UAE PASS?
Yes. The login page still offers DHA username and password. This matters for applicants abroad who do not yet have an Emirates ID.
Why does my password reset code not work?
DHA's FAQ says the most common cause is entering your email address. Enter your DHA username in the reset form instead.
Where do I download my registration certificate or good standing certificate?
Go to My Applications and open the Closed Applications tab. Finished certificates are stored there.
Can I use Sheryan on my phone?
Some pages work, but DHA recommends a laptop or PC with Chrome or Firefox. Many form errors disappear on a computer.
What is the DHA helpline number?
Call 800342 inside the UAE, or email info@dha.gov.ae with your DHA ID and application number.
Run a clinic in Dubai and want more patients once your licences are sorted? Access One runs Google Ads for Dubai clinics.
Sources
- DHA Sheryan portal home
- DHA Sheryan FAQs
- DHA Sheryan user guide: professional registration (PDF)
- DHA Manual for Licensing Healthcare Professionals, v1.3, July 2025 (PDF)
- DHA Self-Assessment Tool service page
- Digital Dubai: UAE PASS as the digital identity for Dubai government services
- u.ae: The UAE PASS app
Published 18 Oct 2026 · Access One
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